FULFILMENT PHARMACY

operated by Green Rose Vitality Ltd

Company Number: 15229472  |  GPhC Registered Pharmacy

Effective Date: 16^th February 2026

Version 1.0

PLEASE READ THESE TERMS CAREFULLY. These Terms of Service govern your use of the website www.fulfilmentpharmacy.com and the pharmacy dispensing and fulfilment services provided through it. By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

1. ABOUT THIS WEBSITE

1.1 The website www.fulfilmentpharmacy.com (the "Website") is owned and operated by Green Rose Vitality Ltd ("we", "us", "our"), a company registered in England and Wales (company number 15229472), with its registered office at Richmond House 50 Tontine Street, Ground Floor, Blackburn, BB1 7ED and pharmacy premises at First Floor Unit 8 Greenside Trading Centre, Greenside Lane Droylsden, M43 7AJ.

1.2 We are registered with the General Pharmaceutical Council (GPhC) as a pharmacy premises. Our pharmacy operations are carried out in accordance with the Medicines Act 1968, the Human Medicines Regulations 2012, and all applicable GPhC standards.

1.3 This Website provides information about our pharmacy services and allows patients to track orders and access support. Prescriptions are routed to us through approved online healthcare platforms operated by third parties. We do not accept prescription submissions directly through this Website.

2. ACCESSING THE WEBSITE

2.1 Access to this Website is provided free of charge on an "as is" and "as available" basis. We do not guarantee that the Website will always be available or free from errors, viruses, or interruptions.

2.2 We may suspend, withdraw, or restrict access to all or any part of the Website for business or operational reasons without notice.

2.3 You are responsible for ensuring that all persons who access the Website through your internet connection are aware of and comply with these Terms.

2.4 You must not attempt to gain unauthorised access to our Website, the server on which it is stored, or any server, computer, or database connected to it. You must not attack our Website via a denial-of-service attack or distributed denial-of-service attack. Any such breach may constitute a criminal offence under the Computer Misuse Act 1990.

3. WEBSITE CONTENT AND MEDICAL DISCLAIMER

3.1 The content on this Website is provided for general information only. It is not intended to amount to medical advice on which you should rely. You must obtain professional or specialist medical advice before taking, or refraining from taking, any action on the basis of the content on this Website.

3.2 Although we make reasonable efforts to keep the information on this Website accurate and up to date, we make no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or current.

3.3 Nothing on this Website constitutes an invitation or offer to supply medicines. The supply of medicines is subject to a valid prescription and the clinical judgement of a qualified pharmacist.

3.4 We are not responsible for websites linked to or from this Website. We have not reviewed the content of third-party sites and do not endorse or accept any responsibility for their content or availability.

4. ACCEPTABLE USE

4.1 You may use this Website only for lawful purposes. You must not use this Website in any way that breaches any applicable local, national, or international law or regulation, or in any way that is unlawful or fraudulent.

4.2 You must not: (a) reproduce, duplicate, copy, or resell any part of this Website in contravention of these Terms; (b) use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of it; (c) use any automated system, including robots, spiders, or scrapers, to access the Website; (d) introduce any viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful; (e) attempt to decompile, reverse engineer, or otherwise derive the source code of any software used in the operation of the Website.

5. INTELLECTUAL PROPERTY

5.1 All intellectual property rights in the Website and its content (including but not limited to text, graphics, logos, icons, images, software, and design) are owned by or licensed to us. These works are protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally.

5.2 You may view, download, and print pages from the Website for your own personal, non-commercial use, provided you do not modify any content and you retain all copyright and other proprietary notices.

5.3 Any use of our name, logos, or trade marks without our prior written consent is strictly prohibited.

6. COOKIES AND ANALYTICS

6.1 This Website uses cookies and similar technologies. A cookie is a small file placed on your device when you visit a website. Cookies help us to recognise your device and improve your experience.

6.2 Types of cookies we use

Strictly necessary cookies: These are required for the Website to function and cannot be switched off. They include cookies that enable core functionality such as security, session management, and accessibility. No consent is required for these cookies.

Analytics cookies: These help us understand how visitors interact with the Website by collecting information anonymously. We use this data to improve the Website. These cookies are only placed with your consent.

Functional cookies: These enable enhanced functionality and personalisation, such as remembering your preferences. These cookies are only placed with your consent.

6.3 Managing cookies

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this Website may become inaccessible or not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6.4 Third-party cookies

Some cookies may be set by third-party services that appear on our pages (for example, analytics providers). We do not control the setting of these cookies. Please check the relevant third-party website for more information about their cookies and how to manage them.

7. DEFINITIONS

In Part B of these Terms, the following words have the following meanings:

"Dispensing Services" means the clinical checking, dispensing, labelling, packaging, and dispatch of medicines by a GPhC-registered pharmacist against a valid prescription.

"GPhC" means the General Pharmaceutical Council.

"Healthcare Platform" means the third-party online healthcare platform through which your consultation took place and your prescription was generated, before being routed to us for dispensing.

"Medicines" means prescription-only medicines (POM), pharmacy medicines (P), and general sale list medicines (GSL) as classified under the Human Medicines Regulations 2012.

"Patient" or "you" means the individual named on the prescription, or the person placing an order on their behalf.

"Prescriber" means the doctor, nurse prescriber, pharmacist prescriber, or other healthcare professional who issued your prescription.

"Prescription" means a valid private prescription issued by a Prescriber in accordance with the Human Medicines Regulations 2012.

"Responsible Pharmacist" means the GPhC-registered pharmacist responsible for the safe and effective running of our pharmacy at any given time.

8. HOW OUR SERVICE WORKS

8.1 We are a private fulfilment pharmacy. This means we receive prescriptions that have been issued by independent Prescribers through approved Healthcare Platforms, and we dispense and deliver your medicines to you.

8.2 We do not provide medical consultations, diagnose conditions, or issue prescriptions. Your consultation and prescription are handled by the Healthcare Platform and its Prescribers before your order reaches us. If you have questions about why a particular medicine was prescribed, please contact your Prescriber or the Healthcare Platform directly.

8.3 We do not operate a walk-in pharmacy. All orders are processed remotely and delivered by post or courier.

8.4 The typical process is as follows: (a) you have a consultation with a Prescriber through a Healthcare Platform; (b) the Prescriber issues a private prescription; (c) the prescription is sent to us electronically; (d) our Responsible Pharmacist carries out a clinical check; (e) if appropriate, we dispense and dispatch your medicines; (f) you receive your medicines by delivery.

8.5 We do not currently dispense controlled drugs (as classified under the Misuse of Drugs Act 1971 and the Misuse of Drugs Regulations 2001).

9. CLINICAL CHECKS AND YOUR SAFETY

9.1 Every prescription we receive is clinically checked by a GPhC-registered pharmacist before dispensing. This is a legal and professional requirement, not a formality. Our pharmacist may check the validity of the prescription, the appropriateness of the medicine for you based on the information available, potential interactions with other medicines, and compliance with legal supply requirements.

9.2 If our pharmacist has any concerns, we may: (a) contact your Prescriber for clarification; (b) contact you to ask for more information; (c) decline to dispense the prescription in whole or in part; (d) offer a generic equivalent where clinically appropriate and permitted.

9.3 We have an absolute right to refuse to dispense any prescription where, in the professional judgement of the Responsible Pharmacist, it would be unsafe, clinically inappropriate, or contrary to law or professional standards to do so. This right exists to protect you and is non-negotiable.

9.4 Our clinical check is based on the information available to us from you, your Prescriber, and the Healthcare Platform. We cannot identify risks arising from information that has not been disclosed. It is your responsibility to make sure your Prescriber has your full and accurate medical history, including current medicines, allergies, and any relevant conditions.

9.5 If we are unable to dispense a prescription, we will let you or the Healthcare Platform know as soon as we reasonably can.

9.6 Prescriptions are valid for the period stated by the Prescriber or, where none is stated, for six months from the date of issue, unless a shorter period applies by law.

10. ORDERING AND PAYMENT

10.1 Orders are placed through the Healthcare Platform where your consultation and prescription were arranged. We do not currently accept prescription submissions directly through this Website.

10.2 Payment for your medicines and delivery is collected by the Healthcare Platform on our behalf, or by us directly where indicated. The price of your medicines and any delivery charges will be shown to you at the time of ordering through the Healthcare Platform.

10.3 A binding contract between you and us for the supply of medicines is formed when we dispatch your order. Until that point, we may decline the order in accordance with these Terms.

10.4 All prices are in pounds sterling (GBP) unless stated otherwise. Where VAT applies, it is included in the price. Most medicines are zero-rated for VAT.

10.5 For international deliveries, you are responsible for any customs duties, import taxes, or regulatory charges levied by the destination country. These are not included in our prices and are your sole responsibility.

11. DELIVERY

United Kingdom: We deliver via Royal Mail tracked service.

Switzerland: We deliver via DHL Express.

Additional delivery destinations and methods may be offered from time to time.

11.1 Estimated delivery times are given in good faith but are not guaranteed. Delays may occur due to factors outside our control, including courier delays, customs processing, weather, industrial action, or public health emergencies.

11.2 Risk in the medicines passes to you on delivery to your specified address. If delivery is attempted but cannot be completed because you are not available or access cannot be gained, we are not responsible for any resulting delay.

11.3 Please check your medicines when they arrive. If anything is damaged, missing, or not what you expected, contact us within 48 hours. This does not affect your statutory rights, but early notification helps us investigate and resolve issues promptly.

11.4 We will not deliver to unattended locations or PO Boxes unless expressly agreed. Where a signature is required, the delivery must be signed for by you or another authorised adult at the delivery address.

11.5 International deliveries: You are responsible for ensuring that importing your prescribed medicines into the destination country is lawful. We will provide reasonable documentation to support customs clearance, but we are not liable if medicines are seized, detained, or destroyed by customs authorities.

11.6 Where medicines require temperature-controlled transport, we use appropriate packaging and courier services. We cannot guarantee temperature integrity after delivery to your address. Please store medicines as directed on the packaging.

12. RETURNS, REFUNDS AND CANCELLATIONS

12.1 Once medicines have been dispensed and leave our pharmacy, they cannot be returned, reused, or resold. This is a legal requirement. Dispensed medicines are personalised to the named patient and are exempt from the cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.2 You may cancel an order at any time before your medicines have been dispensed and dispatched. To cancel, contact us using the details in clause 22. If your cancellation reaches us after dispensing but before dispatch, we will try to intercept the order but cannot guarantee this.

12.3 Despite clause 12.1, we will provide a refund or replacement where: (a) we dispensed the wrong medicine or wrong dosage; (b) your medicines arrived damaged or defective; (c) your order was not delivered within a reasonable timeframe and you no longer wish to receive it; (d) we are otherwise required to do so by law.

12.4 Refunds will be processed to the original payment method within 14 days of our confirming a refund is due. Where payment was collected by a Healthcare Platform, the refund will go through that platform.

12.5 We may withhold a refund if we have reasonable grounds to believe a claim is fraudulent or that medicines have been tampered with after delivery.

13. YOUR RESPONSIBILITIES

13.1 When using our services, you are responsible for: (a) providing accurate and complete information to your Prescriber and to us, including your full name, date of birth, delivery address, medical history, current medications, and known allergies; (b) reading the Patient Information Leaflet that comes with your medicines and following the dosage instructions from your Prescriber; (c) storing your medicines safely and as directed on the packaging; (d) keeping medicines out of the reach of children; (e) not sharing your medicines with anyone else; (f) disposing of unwanted or expired medicines safely — your local pharmacy can accept medicines for safe disposal.

13.2 You must not use our services to: (a) obtain medicines for any purpose other than genuine medical treatment; (b) stockpile medicines beyond your reasonable clinical need; (c) resell, redistribute, or supply medicines to any third party; (d) act in any way that is fraudulent, deceptive, or unlawful.

13.3 If we have reasonable grounds to suspect misuse of our services, we may suspend or terminate your access without notice and report the matter to the relevant authorities, including the GPhC, the MHRA, and law enforcement.

14. OUR REGULATORY OBLIGATIONS

14.1 We are registered with the GPhC and operate in compliance with the Medicines Act 1968, the Human Medicines Regulations 2012, the Pharmacy Order 2010, and all applicable GPhC standards, including the Standards for Registered Pharmacies.

14.2 A GPhC-registered Responsible Pharmacist is present at our premises during all dispensing activity, as required by the Responsible Pharmacist Regulations.

14.3 We hold appropriate professional indemnity insurance covering our pharmacy operations.

14.4 We comply with the requirements of the Medicines and Healthcare products Regulatory Agency (MHRA), including adverse event reporting through the Yellow Card Scheme. If you experience a side effect from any medicine, you can report it directly at www.mhra.gov.uk/yellowcard.

14.5 Where we supply medicines internationally (currently to Switzerland), we comply with UK export requirements. You should be aware that the regulatory framework in the destination country may differ from that in the United Kingdom.

15. DATA PROTECTION AND PRIVACY

15.1 We take the protection of your personal data seriously. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection law. Our full Privacy Policy is available on this Website and should be read alongside these Terms.

15.2 What we collect

We collect and process: (a) your name, date of birth, address, email address, and telephone number; (b) prescription details, including the name and dosage of medicines prescribed; (c) relevant medical history and allergy information where provided; (d) payment information (where we process payment directly); (e) delivery and tracking information; (f) technical data from your use of this Website (IP address, browser type, pages visited).

15.3 Why we process your data

We process your data on the following lawful bases: (a) to fulfil our contract with you (dispensing and delivering your medicines); (b) to comply with legal obligations (pharmacy and medicines legislation, tax records); (c) for our legitimate interests (service improvement, fraud prevention, business administration); (d) with your consent (marketing communications, analytics cookies).

15.4 Health data, including prescription and medical history data, is special category data under the UK GDPR. We process it because it is necessary for providing healthcare, in accordance with Article 9(2)(h) of the UK GDPR and Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018.

15.5 Who we share your data with

We may share your personal data with: (a) the Healthcare Platform through which your order was placed, for order fulfilment and communication; (b) delivery partners (Royal Mail, DHL Express), limited to delivery information; (c) your Prescriber, where clinical queries arise; (d) the GPhC and MHRA, where required by law; (e) our professional advisers, including insurers, auditors, and solicitors; (f) law enforcement, where required by law or court order.

15.6 We do not sell your personal data to third parties. We do not share your data for marketing purposes without your explicit consent.

15.7 How long we keep your data

Prescription and dispensing records: 8 years from the date of the last supply, in line with GPhC and MHRA requirements. Financial records: 7 years per HMRC requirements. Website analytics data: 26 months. Marketing consent records: until you withdraw consent, plus 12 months for audit purposes.

15.8 Your rights

Under the UK GDPR, you have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request erasure of your data (subject to our legal retention obligations); (d) restrict how we process your data; (e) data portability; (f) object to processing based on legitimate interests; (g) withdraw consent at any time, where consent is the basis for processing. To exercise any of these rights, contact us at admin@fulfilmentpharmacy.com.

15.9 If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

16. LIMITATION OF LIABILITY

16.1 Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; (d) defective products under the Consumer Protection Act 1987; (e) any other liability which cannot be excluded or limited by law.

16.2 Subject to clause 16.1, our total aggregate liability to you in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total amount you paid for the services giving rise to the claim; or (b) one thousand pounds (£1,000).

16.3 Subject to clause 16.1, we are not liable for: (a) any indirect, consequential, special, or incidental loss or damage; (b) loss of profit, revenue, business, or anticipated savings; (c) loss of data; (d) loss of goodwill or reputation; (e) any loss caused by inaccurate information provided by you or your Prescriber; (f) any adverse reaction to a medicine that was correctly dispensed against a valid prescription; (g) the clinical decision to prescribe, which is the Prescriber’s responsibility; (h) customs seizure, detention, or destruction of medicines during international delivery; (i) your failure to store or use medicines as directed.

16.4 We give no warranty that this Website will be uninterrupted, secure, or free of errors or viruses. You are responsible for configuring your devices and software to access the Website safely.

16.5 These limitations are subject to your statutory rights as a consumer, which are not affected by these Terms.

17. INDEMNITY

17.1 You agree to indemnify and hold harmless Green Rose Vitality Ltd, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of our services or this Website; (c) false, inaccurate, or misleading information you have provided; (d) your violation of any applicable law; (e) any third-party claim arising from your use of medicines supplied by us, except to the extent caused by our negligence or breach.

17.2 This indemnity does not affect your statutory consumer rights and does not apply where loss is caused by our negligence or breach of contract.

18. FORCE MAJEURE

18.1 We are not liable for any failure or delay in providing our services where this results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, epidemic or pandemic, fire, flood, storm, industrial action, government action or regulation, power failure, telecommunications failure, courier or postal disruption, or supply chain failure affecting medicine availability.

18.2 If such an event continues for more than 30 days, either party may cancel the affected order by giving written notice.

19. COMPLAINTS

19.1 If you are unhappy with any aspect of our service, please contact us using the details in clause 22. We will acknowledge your complaint within two working days and aim to respond fully within 20 working days.

19.2 If you are not satisfied with our response, you may contact: (a) the General Pharmaceutical Council at www.pharmacyregulation.org; (b) the relevant ombudsman service, where applicable.

19.3 Nothing in this clause prevents you from taking legal action.

20. CHANGES TO THESE TERMS

20.1 We may update these Terms from time to time. The current version will always be available on this Website with the effective date shown at the top.

20.2 Where we make material changes, we will take reasonable steps to bring them to your attention, which may include a notice on this Website.

20.3 Your continued use of the Website or our services after any change takes effect means you accept the updated Terms. If you do not agree, please stop using the Website and our services.

21. GENERAL PROVISIONS

21.1 Entire agreement. These Terms, together with our Privacy Policy, represent the entire agreement between you and us regarding your use of the Website and our services. They replace any previous agreements or understandings.

21.2 Severability. If any court finds that a provision of these Terms is invalid or unenforceable, that provision will be modified to the minimum extent necessary or, if that is not possible, removed. The rest of these Terms will continue in full force.

21.3 Waiver. If we do not enforce a right under these Terms on any occasion, that does not mean we have waived that right. We may still enforce it in the future.

21.4 Assignment. We may transfer our rights and obligations under these Terms to another organisation, provided this does not reduce the quality of service you receive. You may not transfer your rights or obligations without our written consent.

21.5 Third-party rights. These Terms do not give rights to anyone other than you and us. No one else can enforce them under the Contracts (Rights of Third Parties) Act 1999.

21.6 Governing law. These Terms are governed by the laws of England and Wales.

21.7 Jurisdiction. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, this does not affect your right to bring proceedings in the courts of the country where you live, if applicable consumer protection law allows this.

22. CONTACT US

If you have any questions about these Terms, your order, or our services:

Green Rose Vitality Ltd

Pharmacy: First Floor Unit 8 Greenside Trading Centre, Greenside Lane, Droylsden, M43 7AJ

Registered Office: Richmond House 50 Tontine Street, Ground Floor, Blackburn, BB1 7ED

Email: info@fulfilmentpharmacy.com

Phone: +44 1254 937 115

Website: www.fulfilmentpharmacy.com

Company Number: 15229472

GPhC Registration: 9013159